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General FAQs

My password isn’t working.

I’ve tried to re-set my password but haven’t received an email with a Re-set password link.

We recently upgraded our website which required both new and returning customers to register a new profile. If you have done so since _________2020 please consider checking you spam/junk email folders for the email from our system. If you are still struggling, please email us at

How do I pay for a product or POPIPack?

Payment may be made using our secure check-out facility offered through PayFast or alternatively, through a direct electronic funds transfer (EFT) into our bank account – details of which will be displayed upon checking out and your preference of payment is made.

When do I get my documents purchased?

Once we have received proof of payment on our end, you will receive a notification by email with imbedded link therein. Click the link which will take you to our login page. Login using your registration details (email and password) and you will be able to access and download the documents immediately from the page.

What happens if I cannot access my documents?

Please feel free to contact us at or phone (012) 452 1300 and we will help you. We may need to ask you some security questions to verify your purchase and identity.

How do I know if I am using the most updated Pack?

If I have paid for an annual subscription of a POPIPack, we will send a notification email to the relevant subscribers when we update any of our POPIPacks as well as provide a pop-up notification on our website. It remains your responsibility to ensure that you login and download the most updated version. If you have purchased once-off versions of a certain Pack or single item documents, you will not be able to access the most up to date version unless you subscribe.

How do I cancel my subscription

Send an email to and we will attend to your request. Annual subscription fees will need to be paid up to date prior to any subscription being terminated. We reserve the right to charge a pro rata subscription fee in the event that a subscription is cancelled prior to the anniversary of the registration date (“annual renewal date”). Refer to our T&Cs for more information.